Friday 18th of September 11.30am

We have a reduced workforce again today due to staff sickness - please be patient with us and only call for an appointment for today for urgent issues that cannot wait. Thank you.

Important Practice Information

Flu Clinics


Due to the COVID-19 Pandemic we must change the way we run flu clinics.


 There will be no walk-in clinics this year.

Call us on 01245 380324 to book your appointment.

 We will be running open-plan, socially distanced clinics in our waiting rooms with only four patients allowed in at any time

 We will ask you to use hand sanitiser and we will take your temperature at the door – if you have a raised temperature you will not be allowed in.

 Do not arrive early – we will not be able to let you in before your appointment time.  If you are late, you may be asked to re-book your appointment.

Please use the toilet at home

 You will be invited to book an appointment if you:

Are 65 or older

Have Asthma, COPD, Heart Failure, Diabetes, Chronic Kidney Disease

Have a weakend immune system or certain neurological symptoms


Aged 50 – 64 and not in one of the above groups?

Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.



Surgery Closed for Staff Training

All practices in Mid-Essex will be closed from 12 noon on the dates below.  The closures are for staff training.  Mid-Essex CCG will be providing out-of-hours care for our patients from 12:00 until 18:30.  If you require medical care during the hours that we are closed please call NHS 111 who will make an appointment with the out-of hours provider where necessary. 

The surgery will only be open for prebooked flu appointments From 12 noon on:  

Wednesday 30th September


Prescriptions and Medication

Due to minimising patient contact at the surgery and also our local pharmacies, paper script requests will no longer be taken. We are asking patients to sign up for online services to request your repeat medication. GP's are working to ensure that repeat medications are up dated without any non-essential delay. To ensure that we provide a safe and accessible service we are asking all patients to nominate a pharmacy. You can do this through your usual pharmacy.   

We encourage all patients to order their own medicines. Ordering online is the easiest and safest way by the following methods:

  •  Via your SystmOne Online account (if you don't have an account please phone reception to set it up)
  • ​ Download and use the NHS app. https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
  • ​ Via email to hatfielddispensary@nhs.net​​​​
  • ​NHS Electronic Repeat Dispensing (eRD) service – patient with stable, regular repeat medicines can receive batches of medication that can be dispensed once a month. Please speak to a member of the dispensary team or to your usual pharmacy to see if you are eligible for this.  

                                           If the above are not an option for your please speak to the dispensary or reception for further advice.



Dispensary Update

The Dispensary is OPEN and medication can be collected. Please follow the signs to the right hand side of the building.



Mission Statement

 "To maintain and if able, improve the health and wellbeing of those Patients for whom we care"

Opening Times

Please select a site

Patient DNA statistics

In January 2019, 131 appointments were booked and then not attended, totalling almost 30 hours of wasted clinical time.

In February, 80 appointments totalling almost 20 hours were not attended.

In March, 89 appointments totalling almost 22 hours were not attended.

From January 2019 we will be writing to patients each time they fail to attend an appointment and add them to our ‘Did Not Attend Register’.  Should these patients then not attend a second appointment in the next six month period, we may remove them from our patient list.

 Please do not waste our valuable appointments! You can cancel by:

  • Calling: 01245 380324
  • Texting name, date of birth, date and time of the appt to: 07594715982
  • Using your online access (if registered)


Download the latest newsletter PPG Newsletter Winter 2019 Issue 1

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