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COVID-19 Vaccinations (updated 06.10.2021)

 

Our Practice is not a designated COVID Vaccination Centre and therefore we cannot offer the vaccine ourselves.

Patients will be able to book appointments for COVID vaccination through the national booking service

Link to the national booking system:

Book a coronavirus vaccination - NHS (www.nhs.uk) 

 

Anyone unable to book online can call 119 free of charge, anytime between 7am and 11pm seven days a week.

If any patients are struggling to book their appointment, please contact the CCG Central Referral Team (CRS - open Mon – Fri, 8am – 6pm) who will be able to help, and not the GP practice.

Email: central.referral@nhs.net Contact number: 0300 123 0771 

 

COVID-19 Boosters (updated 06.10.2021)

 

As part of the PCN (Primary Care Network), we are collaborating with Great Notley surgery to deliver Covid-19 Boosters for our patients. Patients will be offered an appointment at Great Notley surgery. A contact telephone number shall be provided on the text if patients struggle to book an appointment. Any patients without a mobile number on their record will be contacted directly via their landline or via letter. 

 

Patients can also book appointments for the Booster COVID vaccination through the national booking service

Link to the national booking system:

Book a coronavirus vaccination - NHS (www.nhs.uk) 

  

Anyone unable to book online can call 119 free of charge, anytime between 7am and 11pm seven days a week.

If any patients are struggling to book their appointment, please contact the CCG Central Referral Team (CRS - open Mon – Fri, 8am – 6pm) who will be able to help, and not the GP practice.

Email: central.referral@nhs.net Contact number: 0300 123 0771 

 

Community transport

Community Transport are able to offer free transport to anyone who needs it to access their coronavirus booster vaccination.  

Community Transport can be reached on 01376 557883 Monday to Friday 8.30 to 17.00 or via email: community.transport@braintree.gov.uk

  

Important Practice Information

 

Aggressive and/or Abusive behaviour

 

We have been experiencing numerous face-to-face requests at the reception for appointments since we opened the front doors, though we had informed patients that appointments need to be made either online or over the phones.

 

Please note that when we have exhausted the available appointments for the day, an automated message would play to let you know that we have run out of appointments. This shall help avoid patients waiting on the phones and allow people with emergencies get through faster.

 

We have had several instances where patients have come down to the surgery for appointments. Some patients have come to the desk soon after they had a telephone conversation with the staff a while ago, assuming that they may get appointments if they are at the desk. However, this is not the case. All available appointments are presented to the patients over the phone and if the appointments are gone for the day, there won't be any available for that day.

 

Recently we had instances where patients have been aggressive and abusive at the window and over the phone.

 

Please be assured that we are doing everything we can during these challenging times to cater to the needs of our patients. We are here to help as much as we can within our capabilities and therefore, please be polite to our staff. We follow a Zero Tolerance policy in our practice and therefore please be aware that we shall not tolerate any abusive or aggressive behaviour to our staff.

 

 

 UPDATE on Blood Tests

 
A supplier to the NHS has now completed improvements to its manufacturing facility in the UK and expects its production capacity to recover through September.

These developments, alongside the efforts of NHS staff to manage use, mean that the supply situation is no longer as constrained as when we wrote to you on 26 August. However, the issue is not yet completely resolved. 

 

Patient self-booking for routine blood tests

The acute trust self-booking service (via Swiftqueue) for routine blood tests are accepting bookings for the four mid Essex centres (at Broomfield Hospital, St Michael’s in Braintree, St Peter’s in Maldon and the Chelmsford Central Health Hub). 

 

 

 

Opening Front Doors at Sidney House surgery and Laurels Surgery from MONDAY 4TH OCTOBER 2021

 

We have now decided to open the front doors at both surgeries on a controlled basis as part of gradual return to normality from MONDAY, the 4th of October. We kindly request you to help us by limiting your visits to the surgery only for the purposes below. This shall help us protect you and our staff from unnecessary facilitation of disease spread.

We shall monitor the situation and update the list as necessary.

APPOINTMENTS must be made via Telephone or Online.

Further to the feedback from patients on phone waiting times, we have introduced a voice message system on the phone to notify callers whenever there are no more appointments available for the session/day.

 

The doors are open for patients coming in for:

  1. Face to face appointments
  2. Collecting letters, referrals etc.
  3. Dropping samples
  4. Prescriptions
  5. Dispensary matters like collecting medication etc.

    PLEASE CONTINUE TO MAINTAIN SOCIAL DISTANCING AND USE FACE MASKS WHILE IN THE PREMISES.

 

 

 

Surgery Closed for Staff Training 2021 - 2022

All GP practices in Mid-Essex will be closed from 12.30pm on the dates below.  The closures are for staff training.  Mid-Essex CCG will be providing out-of-hours care for our patients from 12:00 until 18:30.  If you require medical care during the hours that we are closed please call NHS 111 who will make an appointment with the out-of hours provider where necessary. 

Thursday 30th September

Thursday 28th October

Wednesday 24th November

Thursday 16th December

Thursday 24th February

Wednesday 30th March

 

Prescriptions and Medication

Due to minimising patient contact at the surgery and also our local pharmacies, paper script requests will no longer be taken. We are asking patients to sign up for online services to request your repeat medication. GP's are working to ensure that repeat medications are up dated without any non-essential delay. To ensure that we provide a safe and accessible service we are asking all patients to nominate a pharmacy. You can do this through your usual pharmacy.   

We encourage all patients to order their own medicines. Ordering online is the easiest and safest way by the following methods:

  •  Via your SystmOne Online account (if you don't have an account please phone reception to set it up)
  • ​ Download and use the NHS app. https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
  • ​ Via email to hatfielddispensary@nhs.net​​​​
  • ​NHS Electronic Repeat Dispensing (eRD) service – patient with stable, regular repeat medicines can receive batches of medication that can be dispensed once a month. Please speak to a member of the dispensary team or to your usual pharmacy to see if you are eligible for this.  

                                           If the above are not an option for your please speak to the dispensary or reception for further advice.

 

 

Dispensary Update

The Dispensary is OPEN and medication can be collected. Please knock on the window at the far right of the front of the building.

 

 

Mission Statement

 "To maintain and if able, improve the health and wellbeing of those Patients for whom we care"

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