Bank Holiday Weekend
The Surgeries are closed on Bank Holiday Monday the 25th of May 2020. Should you need to see a clinician during this time, please call NHS 111 and you will be directed to the most appropriate service.
Coronavirus Information - Updated 14th April 2020
The Surgery Doors ARE NOW CLOSED
If you need to contact the Surgery please telephone or go online. All our appointments are subject to telephone triage with a Clinician, following which, if you need to be seen you will be invited to attend Sidney House and given instructions regarding access to the premises. The Dispensary is OPEN and medication can be collected. Please follow the signs to the right hand side of the building of Sidney House.
We still recommend that parents book their children in for their Child Immunisations - please phone the Surgery to book.
Women who have received an invitation for cervical smears can phone the Surgery to book an appointment with the Nurse.
For the latest information regarding the Coronavirus pandemic please visit NHS111 online Click here
For further information click here
Useful Links - Covid -19
We understand this is a worrying time for everyone, and there may be particular concerns for people who support someone living with dementia. The NHS in your area has been working with Essex County Council and other local organisations, including community and voluntary groups, to identify and reach out to people like you – people living with dementia and people who care for them.
By making welfare calls to you, we can find out more about your needs and help people to avoid reaching the point of crisis. The initial contact will come from the Alzheimer’s Society through their Dementia Support Workers (who are professionally trained).
They will ask how you are doing and discuss possible worries you have, for example:
- The spread of the novel coronavirus (COVID-19) and how you can reduce the risk to you and others
- Getting access to food and medicine
- Seeking advice and help from your GP or pharmacy
- What happens if you or the person you support becomes unwell
- Making contact and staying in touch with family and friends
- Activities that you can do with your loved ones to take your minds off things
These calls will help the Dementia Support Workers to offer appropriate support or give you contact details of other organisations who can help you with your particular needs. We want you to know that the NHS and our partners are here for you and will help you get the support you need.
If you need more information or are worried about being contacted, especially in light of possible telephone scams, we are happy to clarify any doubts that you may have. You can contact us on firstname.lastname@example.org
If you or someone you care for is worried about novel coronavirus and needs advice or support, please call the Dementia Connect support line on 01245 260911 (Mon-Fri, 8.30am to 5.30pm).
Prescriptions and Medication
Due to minimising patient contact at the surgery and also our local pharmacies, paper script requests will no longer be taken. We are asking patients to sign up for online services to request your repeat medication. GP's are working to ensure that repeat medications are up dated without any non-essential delay. To ensure that we provide a safe and accessible service we are asking all patients to nominate a pharmacy. You can do this through your usual pharmacy.
We encourage all patients to order their own medicines. Ordering online is the easiest and safest way by the following methods:
- Via your SystmOne Online account (if you don't have an account please phone reception to set it up)
- Download and use the NHS app. https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
- Via email to email@example.com
- NHS Electronic Repeat Dispensing (eRD) service – patient with stable, regular repeat medicines can receive batches of medication that can be dispensed once a month. Please speak to a member of the dispensary team or to your usual pharmacy to see if you are eligible for this.
Unless you do not have internet access, telephone requests for medication are not accepted.
The Dispensary is OPEN and medication can be collected. Please follow the signs to the right hand side of the building.
NEW PRESCRIPTION CHARGES FROM APRIL 2020
- Prescription charges are due to increase with effect from 1st April 2020.
PRESCRIPTION CHARGES AS OF 1ST of APRIL 2020
1 ITEM £9.15
3 ITEMS £27.45
4 ITEMS £36.60
3 MONTHS £29.65
12 MONTHS £105.90
"To maintain and if able, improve the health and wellbeing of those Patients for whom we care"
Patient DNA statistics
In January 2019, 131 appointments were booked and then not attended, totalling almost 30 hours of wasted clinical time.
In February, 80 appointments totalling almost 20 hours were not attended.
In March, 89 appointments totalling almost 22 hours were not attended.
From January 2019 we will be writing to patients each time they fail to attend an appointment and add them to our ‘Did Not Attend Register’. Should these patients then not attend a second appointment in the next six month period, we may remove them from our patient list.
Please do not waste our valuable appointments! You can cancel by:
- Calling: 01245 380324
- Texting name, date of birth, date and time of the appt to: 07594715982
- Using your online access (if registered)