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Patient Participation Group

Click on the image to start an eConsult.

eConsult is now available between 8am and 6:30pm Monday to Friday, except on Bank Holidays. 

These requests will be managed in the same way we handle telephone calls - you may be offered an appointment with one of our team, or you maybe signposted to other services such as community pharmacies if appropriate.

 "To maintain and if able, improve the health and wellbeing of those Patients for whom we care"

We are interested in gathering our patients' views about possibly changing the way we accept appointment requests, primarily for on the day requests that come in during the first hour of the morning.

Whilst patient feedback has improved since upgrading our telephone system, we still get consistently told that that we are taking too long to answer the telephone.

Currently, from 8am patients can present in person (at Sidney House from 8am and from 9am at The Laurels), telephone us, or submit an eConsult.

When answering, please keep in mind that the focus is on how responsive we are, not whether there are appointments available on the day.

Please scan the QR code to the right, or follow this link to participate.

Update on tirzepatide for weight management

On 23rd June 2025, it was announced that people living with obesity will be able to begin accessing tirzepatide (Mounjaro®) for weight loss purposes in primary care settings. However, the national roll out does not mean all people will be able to get a prescription for tirzepatide (Mounjaro®) on this day.

Weight management services are locally commissioned at an Integrated Care Board (ICB) level. In mid and south Essex, access to tirzepatide will initially be through specialist weight management services only. Access to tirzepatide (Mounjaro®) through primary care is not expected to start in mid and south Essex until later in 2025.

NHS Mid and South Essex ICB has provided information on tirzepatide on its website - Visit the website for more information

New Childrens' Mental Health Service

We would like to make you aware of the NEW children and young person’s mental health service, who are located in our GP surgery. Please contact the reception team to book an initial telephone triage session if your child or young person is presenting with symptoms of mild depression, low mood, and anxiety.

Please see the link for more information and if you want to book an appointment, please speak with the reception team.

Website: SET CAMHS - Primary Care Network | NELFT NHS Foundation Trust

Changes to the medical examiner system and death certification process

From September 2024

A new medical examiner system is being rolled out in England and Wales over the next few months prior to it becoming a statutory requirement on 9 September 2024. Please see further information about the changes here. 

All GP practices in Mid and South Essex will be closed from 12.00pm on the dates below.  The closures are for staff training.  Mid and South Essex ICS will be providing out-of-hours care for our patients from 12:00 until 18:30.  If you require medical care during the hours that we are closed please call NHS 111 who will make an appointment with the out-of hours provider where necessary.