Appointments

Appointments System

Please note that all telephone calls are recorded for quality and training purposes.

To book an appointment online click on the link at the top of this page.

Alternatively  telephone the surgery on 01245 380324 between 8:00am -  6:30pm.

(On-Line GP telephone appointments are released at 6pm the night before, for the following day.)  

All GP appointment requests are subject to an initial telephone consultation with a GP.  If after telephone consultation a GP requires you to be examined prior to making a diagnosis you will be given a face to face appointment with an appropriate clinician. Our receptionists may ask you for brief information so that they can signpost you to the most appropriate person to deal with your issues. The receptionist will give you an approximate time when the doctor will phone you back.  

Telephone appointments are at 5-minute intervals. If you think you will need more time, please inform the receptionists as we are committed to providing adequate time and quality of care to every Patient. On occasions, Emergencies and other medical situations may cause surgeries to run late.  On such occasions, we appreciate our Patients patience.
Subject to availability, you may speak to your preferred GP.   Please inform the receptionists who will try to accommodate your request. 

Appointments with nurses and other clinical staff may be booked in advance in person or via the telephone subject to availability. 

Children

Please note that young children must be accompanied by a parent/guardian when attending for a consultation. If any child is brought to the surgery by another person (i.e. grandparent, nanny) then written consent, signed by a parent authorising medical treatment, will be required before a doctor or nurse can treat the child. 

Chaperone

If you would like a chaperone present during consultation or examination, then please let reception, your GP or nurse know.  

Click the link below for more information.

Chaperone Policy.pdf

Not Registered for Online Services?

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

CANCELLATIONS 

If you are unable to keep an appointment please let us know as soon as possible so that your time may be offered to someone else in need. 
To cancel an appointment you can call the surgery, use your online account or text your name, date & time of appt to: 07594715982   

 

 

 

Text Reminder Service

We have a texting service which allows you to recieve confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remeber to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Home Visits

We are receiving increasing amount of requests for “urgent or emergency visits” during surgery hours.  

Whilst every effort is made to accommodate requests for visits, it is our duty and responsibility to provide the most appropriate care for you in the most timely manner, from the information which you provide to us. 

Any request for a home visit must be received before 11am Monday to Friday, and be for housebound patients only

On occasion therefore, where we are unable to provide a suitable response to your request you may be advised to call 999 to seek emergency medical assistance, or be directed to a more appropriate resource. The decision to visit lies with the doctor after evaluating the problem.  Often a telephone call is made to the person requesting the visit either by a doctor or a nurse in order to gather further information.

Visit requests received in the morning are prioritised and undertaken between the hours of 1.00pm and 4.00pm. 

Surgery Hours

Opening Times

Please select a site

When We Are Closed

The surgery phone lines will close at 6.30pm on weekday nights.

All cover from 6.30pm to 8.00am weekdays and over the weekends (including Bank Holiday periods) will be provided by the current Out-of-Hours provider, the New Primecare GP centre based at Broomfield Hospital. 

To seek non-emergency medical advice outside of normal surgery hours, please call 111

 

What to expect:

The operator will ask you for details of your problem - depending on the nature of your illness/complaint you will then speak to a doctor, a nurse or another clinician who will assess you.

They will either:

  • Give you advice over the telephone on how to treat yourself at home or to visit a local pharmacy
  • Ask you to attend the primary care centre where you may be treated by either a doctor, a nurse, or an emergency care practitioner
  • Arrange for you to have a home visit from either a doctor, a nurse or an emergency acre practitioner
  • In some cases, for example at very busy times, a doctor a nurse or an emergency care practitioner may call you back as quickly as possible.

In the event of a medical emergency please call 999 and ask for the ambulance service.