Sidney House and The Laurels Surgeries : News : Telephone Access Issues

Dear Patient

Some patients have made us aware of difficulty in getting through on the telephone at peak times.  

Despite increasing both incoming and outgoing lines we experience heavy demand on the service at peak times.    We appreciate that some Patients may be frustrated by the call holding times, so may we politely ask, that Patients do not call at peak times for routine issues.  Thank you for your co-operation.   

Patients comfortable with using the internet may register at Reception for on-line services (subject to registration criteria terms and conditions - please see our website for further information.

All our calls are recorded for training and monitoring purposes. 

Saved: 27/5/2018 from http://www.sidneyhouseandthelaurels.nhs.uk