• Ear Syringing Unavailable - Thursday, December 21, 2017
    Dear Patients  The Practice Ear Syringe machine has failed, and will not be available for use at the surgery.  If you need to be seen for this problem, then please seek alternative treatment.  Advice is available from your local pharmacy and private healthcare options may be able... more
  • Antibiotics are not always helpful - Tuesday, December 05, 2017
    Please remember that you do not always need to see your GP or nurse for coughs, colds and sore throats as antibiotics are not always helpful.  ... more
  • Increase in Verbal Abuse and Violent Behaviour - Thursday, October 12, 2017
    Dear Patients We wish to make you all aware that in recent months there has been an increase in verbal abuse and violent behaviour toward Reception staff working at the Practice.  The frontline staff do a very difficult job and work very very hard to provide services for all those registered wi... more
  • Telephone Access Issues - Thursday, October 12, 2017
    Dear Patient Some patients have made us aware of difficulty in getting through on the telephone at peak times since the roll out of the new appointment system.Despite increasing both incoming and outgoing lines we have experienced an increase in call demand of some 30%+ day on day on previous data r... more
  • Our Appointment System has changed - Monday, September 25, 2017
    Please telephone the surgery on 01245 380324 between 8:00am -  6:30pm or book online.If you phone the surgery our receptionists will ask for further information so that they can help and direct you to the most appropriate person to deal with your query. When booking a telep... more
  • PPG Autumn 2017 Newsletter - Monday, September 11, 2017
    The latest PPG newsletter is available to view below. You can also pick up a copy from either Surgery. ... more
  • PPG NEWSLETTER - Tuesday, July 04, 2017
    Dear PatientThe Patient Participation Group (PPG) have been working hard on deleloping a further method of communication for our Patients to be kept up-to-date with understanding your Surgeries.  Patients who have advised the Practice of their email address should receive a copy of the newslett... more
  • Practice Chaperone Policy - Wednesday, April 05, 2017
    The practice has a Chaperone policy, which you can access via the link below.... more
  • Practice Information Booklet - Wednesday, April 05, 2017
    The practice information booklet has been updated and copies are available from reception.You can also download a copy below... more
  • On-line services - Have you considered registering for on-line services? - Wednesday, March 15, 2017
    The Practice is  able to offer our patients the facility to access the following services on line:  On-line appointmentsOn-line repeat prescriptionsOn-line coded access to recordsApplications for passwords will require 2 forms of ID (one must be photo ID) .  Restrictions apply:&n... more
  • Debit and Credit card payments - Wednesday, February 15, 2017
    Please note that from 31st March 2017 we will not longer be able to accept credit or debit card payments for Non NHS services at The Laurels Surgery. We will only be able to accept cash and cheque only. We apologise for any inconvenience. We are also only able to accept cash and cheque at Sidney Hou... more
  • Your Surgery Services Have Changed! - Wednesday, May 11, 2016
    Dear Patients,YOUR SURGERY SERVICES HAVE CHANGED!We are sure you are all aware through local and national press that there is huge pressure on NHS Budgets with the need for GP’s and Hospitals to tighten their belts. Your local Surgery is no different!Following a recent review of our Contr... more
  • Priory Hospital Flyer - Wednesday, April 13, 2016
    ... more
  • Priory Hospital services at your local Surgery - Wednesday, April 13, 2016
    The Priory Hospital is now holding private outpatient appointments at The Laurels Surgery for your comfort and convenience. The sessions will be on Tuesday afternoons and can be used for mild to moderate mental health conditions. Please download attached flyers for more details. Information is also ... more
  • Extended Opening Hours - Thursday, March 24, 2016
    Due to significant reductions in funding to the GP Contract, we regret we will no longer be offering extended opening hours at the Sidney House and The Laurels Surgeries w.e.f. 1st April 2016.Therefore, we will no longer be in a position to offer early morning, late evening or Saturday morning clini... more
  • Home Visits - Friday, July 31, 2015
    Dear patients/carers We are receiving increasing amount of requests for “urgent or emergency visits” during booked surgery hours, especially during evening surgery hours.Whilst every effort is made to accommodate requests for visits, it is our duty and responsibility to provide the most ... more
  • Contact Us - Friday, July 31, 2015
    We have a generic email address and welcome your comments.Please feedback your comments regarding this website, our practice booklet and anything else regarding your surgery.  We will endeavour to answer any questions and queries as soon as possible.Please note: the generic email address is NOT... more
  • Allocated Named GP - Friday, June 12, 2015
    We have allocated every patient who is registered with this practice a “named GP”.This will not impact at all on how the surgery cares for you, so please continue to see the Dr or Nurse of your choice or in urgent circumstances the Dr or Nurse to whom you are appointed.Patients over 75 y... more
  • Update regarding the Information we hold about you - Thursday, April 23, 2015
    New contractual arrangements came into force on 1st April 2014 requiring GP practices to make available a statement of intent in relation to the following IT developments:1.       Summary Care Record (SCR)2.       GP to GP Record Transfers ... more
  • Patient Participation Group - Thursday, July 31, 2014
    Dear PatientsWe are currently recruiting to our Patient Participation Group.If you feel you may have something to contribute to the improvement of services at our Surgery please feel free to contact us either in person or by email. Our members come from all walks of life.  We value all new... more

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Ear Syringing Unavailable : Dear Patients  The Practice Ear Syringe ... more

Antibiotics are not always helpful : Please remember that you do not always need to see... more

Increase in Verbal Abuse and Violent Behaviour : Dear Patients We wish to make you all aware that i... more

Telephone Access Issues : Dear Patient Some patients have made us aware of d... more

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