email sidney.laurels@nhs.net
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News

  • Ear Syringing Unavailable - Thursday, December 21, 2017
    Dear Patients  The Practice Ear Syringe machine has failed, and will not be available for use at the surgery.  If you need to be seen for this problem, then please seek alternative treatment.  Advice is available from your local pharmacy and private healthcare options may be able... more
  • Antibiotics are not always helpful - Tuesday, December 05, 2017
    Please remember that you do not always need to see your GP or nurse for coughs, colds and sore throats as antibiotics are not always helpful. https://www.youtube.com/watch?v=E3RNPGxooNE  ... more
  • Increase in Verbal Abuse and Violent Behaviour - Thursday, October 12, 2017
    Dear Patients We wish to make you all aware that in recent months there has been an increase in verbal abuse and violent behaviour toward Reception staff working at the Practice.  The frontline staff do a very difficult job and work very very hard to provide services for all those registered wi... more
  • Telephone Access Issues - Thursday, October 12, 2017
    Dear Patient Some patients have made us aware of difficulty in getting through on the telephone at peak times since the roll out of the new appointment system.Despite increasing both incoming and outgoing lines we have experienced an increase in call demand of some 30%+ day on day on previous data r... more
  • Our Appointment System has changed - Monday, September 25, 2017
    Please telephone the surgery on 01245 380324 between 8:00am -  6:30pm or book online.If you phone the surgery our receptionists will ask for further information so that they can help and direct you to the most appropriate person to deal with your query. When booking a telep... more
  • PPG Autumn 2017 Newsletter - Monday, September 11, 2017
    The latest PPG newsletter is available to view below. You can also pick up a copy from either Surgery. ... more

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Ear Syringing Unavailable : Dear Patients  The Practice Ear Syringe ... more

Antibiotics are not always helpful : Please remember that you do not always need to see... more

Increase in Verbal Abuse and Violent Behaviour : Dear Patients We wish to make you all aware that i... more

Telephone Access Issues : Dear Patient Some patients have made us aware of d... more

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